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Terms & Policies

Privacy

Colman and Company, Inc. is committed to keeping your personal information completely private. You are only asked for this information at the time of purchase to ensure proper billing and shipping. Colman and Company, Inc. does not engage in the selling, sharing or making known of any client information. When you purchase from us, your privacy is completely protected.

Security

We realize that you need confidence in placing an online order. Colman and Company, Inc. is protected by "SSL" - Secure Socket Layers. This is an advanced encryption process that protects your personal credit card information. You can rest assured that your name, address, and credit card number will not be available to any third party pair of prying eyes. We strive to keep your billing information safe and secure.

Return Policy

At Colman & Company, Inc., we understand that sometimes products need to be returned. We strive to keep costs low and ask that customers be extra certain of what they wish to order. All of our products are assembled and may vary slightly from the photographs on the website. In the case of wishing to substitute one product for another, after the returned product is deemed unused and re-sellable, we will work out the product exchange and add/subtract any needed monies from the original sale. Shipping charges for exchanges are paid by the customer. A restocking fee of 30% will apply if re-sellable products are returned solely with no requested exchange. All returns requested to be credited back to your credit card, are subject to our 30% restocking fee. Returns that are credited back to your C&C online account, are subject to a 20% restocking fee. No substituting or returning of products will be allowed after 10 days have passed from the time of purchase. NO software, if opened, will be accepted as a return - no exceptions. SHIPPING charges cannot be refunded.

Defective Returns / Product Errors

Colman and Company, Inc. acknowledges that sometimes things happen or mistakes are made. Every item we ship is visually inspected before it is placed within the shipping box. However, if your purchase has major defects or errors right out of the box, please email your comments with the Order number located on the receipt, to customerservice@colmanandcompany.com within 10 DAYS of the invoice date for possible exchange. Customer Service will then issue a "return authorization number - RA#". This number must be on the outside on the returned box. We will only accept defective or error returns that still have all the original packaging, including outer packaging and inserts.

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