Frequently Asked Questions
What is the Member's Rewards Program?
The Member's Rewards Program is a unique way Colman and Company can show their appreciation for your purchase.
We actually give you money back in the form of "points", which you can use to pay for future orders. It starts automatically when you create an account
and, better yet, we do all the work. Click here for more details.
Why am I having trouble registering my account?
You may already have an account with us. Try to enter your email address in the Log-in field on that same page. Our site will not allow someone to setup an account if there is a current
account with the same email address.
How is the shipping cost calculated?
Shipping costs are calculated by weight, size of items and number of packages.
Method of shipment will also determine final cost of shipping.
What is your return policy?
At Colman & Company, Inc. all sales are final. No returns or exchanges are
accepted. We strive to keep cost low and ask that customers be extra certain of
what they wish to order. All of our products are assembled and may vary slightly
from the photographs on the website.
Do you offer a printed catalog?
Yes, we offer a printed catalog. You may request a catalog on our website or by
contacting our customer service representative.
What are my payment options?
Colman & Company accepts the following credit cards:
Visa, MasterCard, American Express & Discover. We also allow PayPal transactions using your current PayPal account.
Additionally on PayPal, you can also use the four major credit cards to pay for your purchases. This is the preferred payment method for International orders.
How should International orders be paid?
All International orders that use a credit card drawn on a non-US bank should use PayPal to pay for the order. The order can be paid for using your current PayPal account.
If you do not have a PayPal account, you can set one up, but this may take 24-48 hours for processing. Additionally on PayPal, you can use the four major credit cards to pay for your purchases.
This is the preferred payment method for International orders. Please understand, not all transactions will work out, so place a phone call to us if the order does not process.
We will do our best to help you. Toll-free 1-800-891-1094 EST
Why is my credit card being refused due to an 'AVS' error?
Please be certain that the address associated with the credit card you are using
is properly displayed in the "Bill To" information column. This information can be checked on the second page of the Shopping Basket.
Who will have access to my account information?
When you create an account at Colman & Company, you will provide a password
which will restrict access to your account. You are responsible for maintaining the
confidentiality of your account ID and for restricting access on your computer.
You also agree to accept responsibility for all activity that may occur under your
account ID and password.
Why am I paying tax for an online purchase?
Colman & Company is required to charge sales tax on all Florida transactions. If
your Florida based company is tax exempt, you must fax your current years
“Annual Resale Certificate for Sales Tax” to us for our records. Your order cannot be processed as tax-exempt until we receive the copy and activate tax-exempt status.
To this end, its very likely that your first order will need to have sales tax paid, then future orders will not. We also must receive the updated copy
each subsequent year. Please fax to (813)839-2896.
How will my order be shipped?
Colman & Company has chosen UPS as our shipping provider. The customer can
choose their preferred speed of shipment: Ground, 3 Day Select, Second Day Air, Next Day Air Saver, Next Day Air, or Next Day Air Early A.M.
Supply orders cannot be shipped to a PO Box. All aerosol sprays must be shipped
Ground. All orders placed before 3:00 pm EST will be processed that same day.
